Your customers can use the simple UI of this tool to raise issues. They can upload issue snapshots to clarify their problems and follow up with the help of comments
Both customers and their success managers at your end can track the raised issues with the help of our interactive interface and ensure speedy resolution
Support staff gets alerted whenever an issue is raised by a customer that he is serving. Each support staff can view his own set of unresolved issues assigned to him.
Each customer belongs to a different SLA category. If an issue remains unresolved beyond the SLA period, the tool automatically escalates the issue to the next in hierarchy.